"Lame lame lame! Does United train their people to lie?"
-United Airlines passenger Laura Bradley, one of hundreds ofdissatisfied customers who have vented their frustrations on thegriping Web site, www.untied.com.
Unlike just about everybody else who has flown United Airlinesthis summer, I've had lovely experiences with the beleagueredcarrier.
On-time departures and early arrivals. Tasty meals served with asmile. Plenty of leg room. Courteous ticket clerks. Luggage deliveredwith a gentle, caring touch.
One crew even sang "Leaving on a Jet Plane" over the intercom asour flight took off from O'Hare, and their harmonizing abilities putPeter, Paul & Mary to …
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